If you’re not completely happy with your order, you may return it within 5 days of delivery, following the guidelines below:
Return Eligibility
Return Window: Items must be returned within 5 days from the date of delivery.
Condition: All returned items must be in their original, unworn, and unwashed condition with tags attached.
Non-Returnable Items: For hygiene reasons, certain items such as accessories and custom-made pieces are non-returnable.
Return Process
Request a Return: To initiate a return, please contact our customer support team at hello@adzomawugbe with your order number and reason for return within 5 days of receiving your item.
Approval & Instructions: Once your return request is approved, we will provide instructions on how and where to send your return.
Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure the safe return of your item.
Refunds
Processing Time: Once we receive and inspect your return, we’ll notify you of the approval status. Approved returns will be processed within 5-7 business days.
Refund Method: Refunds will be issued to the original payment method. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or card provider.
Exchanges
Exchange Requests: If you prefer to exchange an item rather than return it, please specify this in your return request email. Exchanges are subject to stock availability.
Thank you for shopping with AM. We appreciate your understanding and are committed to ensuring you have a seamless shopping experience with us.